Customer Support
Our team is always ready to assist you.
Answers to the most common purchase questions
Orders and Shipping
Some are available for immediate delivery, others are on order. Each product page clearly indicates availability.
Yes, it’s possible to schedule an appointment at our location or request a detailed video.
No, prices are always to be understood as + VAT, unless otherwise stated.
Yes, we offer various personalized financing options based on the model and area.
Yes, we handle international shipments with reliable carriers. Contact us for a quote.
Certainly, we also sell individual accessories and spare parts. Use the contact form or visit the dedicated section.
It depends on the product. Some machines include warranty, specified in the description.
Yes, we evaluate trade-ins of used machines. Send us photos, description, and technical data for an initial evaluation.
If you need after-sales support
Assistance, support, and after-sales
Contact us immediately: we’ll assess the case and support you with spare parts, repairs, or quick solutions.
Yes, we have qualified technicians available for on-site or remote assistance.
You can request them directly through our form or by writing to us via WhatsApp.
Of course, we provide digital or printed manuals upon request.
All our machines are compliant and accompanied by the necessary documentation, even if not all have CE marking.
Each machine is tested, and in many cases, we offer a limited warranty, varying based on the model.
Yes, we also offer trade-in or repurchase services for machines bought from us.
Yes, upon request we can provide the necessary technical documents for registration or licensing in the destination country.
